AI-powered incident
resolution
An AI agent that auto-resolves incidents using workflows learned from your past incidents, or guides your on-call engineers through resolution.
AI-powered incident
Your incident response won't improve
unless you do these things
Automate Information Gathering
Instantly access relevant docs, logs, and metrics. Teams see 60% faster resolution times.
Support on-call engineers with AI-guided resolution
Get smart resolution steps based on your team's past successes and documented patterns.
Learn from every incident
Turn manual incident response into workflows that automate your incident response based on previous incidents.
Meet PlatOps AI
Think of it as your Site Reliability Engineer that auto-resolves production issues.
Let your engineers focus on building solutions that drive growth.
Get relevant information
Stop wasting precious incident response time searching through scattered documentation, metrics, and logs. PlatOps instantly surfaces relevant information from your observability tools, and multiple sources when you need it most.
- End fragmented knowledge searches across multiple tools
- Get instant context from historical incidents and discussions
- Access critical knowledge typically locked in senior engineers' brains
Fetching relevant data from:
- Datadog metrics
- Kubernetes logs
- Prometheus metrics
- Slack history
Analysis Complete
Error Rate2.4% +1.2%
Pod Status3/12 pods
Memory pressure detected
Let PlatOps handle your Infrastructure
Free your senior engineers from routine troubleshooting. Our AI engine automatically handles common incidents by learning from your team's expertise and existing workflows.
- Automate resolution of recurring incidents
- Reduce MTTR with workflows created based on your needs
- Prevent engineer burnout from repetitive tasks
Resolution Plan
kubectl scale deployment auth-service --replicas=15Scaling from 8 → 15 pods
Executing Resolution
12:01:23
Scaling deployment
12:01:45
New pods scheduled
12:02:10
Service stable
Works well with your team
Never waste time wondering who to call or what to try next. PlatOps provides clear, structured guidance for complex incidents that require human expertise.
- Clear escalation paths when you need senior support
- Step-by-step incident resolution steps for your on-call engineers
- Works with your existing communication platforms
Analyzing payment processing delays...
Identified queue backup in payment processor. Attempting automatic recovery...
Automatic recovery unsuccessful. Queue backup persisting despite scaling. Escalating to on-call engineer.
Based on incident complexity and service ownership, notifying @maya.patel. Context: Maya handled similar payment processing incidents and implemented the current queue architecture.
Analysis shows deadlock between payment processor and refund processor competing for same transactions. Recommended action: Enable partition routing.
Implementing fix and adding monitoring...
Automate Documentation & Learning
Say goodbye to outdated runbooks and missing incident documentation. PlatOps automatically captures and updates your knowledge base as your team resolves incidents.
- Never chase engineers for incident write-ups again
- Self-updating runbooks that evolve with your systems
- Auto-capture critical incident knowledge
Generating Root Cause Analysis for payment processing incident...
Root Cause Analysis Summary:
Payment Processor Queue Deadlock
Impact
12 minutes of delayed payment processing
Root Cause
Competing consumers between payment and refund processors
Resolution
Implemented partition routing for queue separation
Creating automated workflow for future incidents...
New automated response for payment queue deadlocks:
Trigger: Queue processing delay > 30s
1. Check partition routing status
2. Enable partition routing if disabled
3. Scale consumers based on queue depth
4. Page on-call if automatic fix fails
Updated payment-service runbook with new incident response workflow. All team members will be notified of the changes.
Seamlessly connect with
your existing workflow
Enterprise-grade security
We're committed to protecting your data with industry best practices.
PCI Compliant
Coming soon
HIPAA Compliant
Coming soon
SOC 2 Compliant
Coming soonReady to transform
your incident response?
Join teams who've reduced Mean Time To Recovery (MTTR) by 60%
